Director, Delivery & Operations - Life Sciences

*Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. *

We’re a team of fiercely driven individuals committed to making healthcare more sustainable-and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io .

Why this role is important to Arcadia

The Director of Delivery & Operations, Life Sciences is a hands-on execution leader responsible for both building the Life Sciences operating model and personally driving the delivery of complex, high-value client and partner engagements .

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This role sits at the center of the Life Sciences business, owning end-to-end delivery across real-world data licensing, analytics and evidence generation, precision medicine programs, and innovative partner projects** . The Director works horizontally across analytics, engineering, product, finance, legal, and commercial teams and serves as a primary client-facing delivery leader with strong life sciences domain fluency.

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This is not a strategy-only or oversight role. The Director is directly accountable for getting work done** -structuring delivery, solving problems in real time, and ensuring Arcadia delivers for life sciences customers with speed, quality, and credibility.

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What Success Looks Like**

In 3 months

• Direct ownership of active Life Sciences deliveries, serving as the primary execution lead on priority engagements

• Strong working relationships across analytics, engineering, product, finance, legal, and commercial teams, with clear ownership and escalation paths

• A documented current-state view of Life Sciences delivery, including active commitments, risks, bottlenecks, and dependencies

• Core delivery processes and artifacts in place (delivery plans, weekly reviews, escalation mechanisms)

• Credibility established with clients as a hands-on, LS-fluent delivery leader

• Initial translation of delivery and client insights back into Arcadia teams to address the most critical execution gaps

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In 6 months**

• A built, documented, and operating Life Sciences delivery model supporting multiple concurrent engagements

• Standardized (but pragmatic) delivery processes across commercial handoff, execution, and client communication

• Consistent, high-quality delivery across data licensing, analytics, and precision medicine programs

• Reduced recurring delivery friction related to data readiness, quality, rights, infrastructure, or resourcing

• Clear feedback loops translating Life Sciences needs and client feedback into product, data, and technical roadmap improvements

• Delivery performance actively supporting renewals and expansion opportunities

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In 12 months**

• Life Sciences delivery recognized as a reliable, scalable, and differentiated capability at Arcadia

• Ability to support larger deal sizes and more complex engagements with predictability and confidence

• A durable, documented operating foundation that enables execution excellence and continuous improvement

• Life Sciences requirements consistently informing product strategy, data investments, and platform priorities

• Measurable commercial impact through strong client satisfaction, retention, and expansion

• Recognition internally as the owner of Life Sciences execution excellence and externally as a trusted LS delivery partner